Refund & Cancellation Policy
At WTS Net India, we aim to provide reliable software, technology and digital solutions according to the requirements agreed with our customers. This policy explains how cancellations, refunds and service-related payments are handled.
1. General Policy
Payments made to WTS Net India for software development, website development, application development, API integration, customization, subscription, technical services or other digital services are generally non-refundable once the service or development work has started.
Before starting a project, the scope of work, requirements, estimated cost and applicable terms may be discussed and agreed upon with the customer.
2. Cancellation of Services
A customer may request cancellation of a service or project by contacting WTS Net India as soon as possible.
- Cancellation requests made before work begins may be considered for a refund, subject to applicable terms and deductions.
- Once development, configuration, API integration, design or other service work has started, the payment may become non-refundable.
- Any third-party charges, licensing fees, API fees, hosting charges or other external costs may not be refundable.
3. Software Development Projects
For custom software, web applications, mobile applications and other development projects, payments may be divided into milestones according to the agreed project plan.
Amounts paid for a completed milestone, development work already performed or resources already allocated to the project may not be refundable.
4. Hosting, API & Third-Party Services
Services involving third-party providers, hosting companies, payment gateways, API providers, SMS services, WhatsApp services, domain registration, cloud infrastructure or other external services may have separate terms.
- Third-party charges are subject to the respective provider's policy.
- API usage or transaction charges may not be refundable after consumption.
- Domain registration and renewal charges are generally non-refundable once processed.
- Hosting or infrastructure charges may be subject to the applicable service period.
5. Duplicate or Incorrect Payments
If a customer accidentally makes a duplicate payment or pays an incorrect amount, the customer should contact our support team with the payment details.
After verification, eligible duplicate or erroneous payments may be considered for adjustment or refund, subject to payment gateway, banking and transaction processing conditions.
6. Refund Processing
If a refund is approved, the refund will normally be processed through the applicable payment method or another mutually agreed method.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution involved.
7. Non-Refundable Situations
Refunds may generally not be available in situations including:
- Change of mind after development or service work has started.
- Failure to provide required information or content on time.
- Changes in requirements after work has already been completed.
- Third-party service or provider charges already incurred.
- Services or resources already delivered or consumed.
- Issues caused by third-party systems outside WTS Net India's control.
8. Service Issues & Resolution
If you experience an issue with any service, we encourage you to contact our support team first.
Our team may review the issue and, where applicable, attempt to resolve the problem, provide corrections or offer an appropriate service adjustment before a refund is considered.
9. Policy Changes
WTS Net India may update or modify this Refund Policy from time to time to reflect changes in our services, business practices or applicable requirements.
The updated policy will be published on this page with the revised effective date where applicable.
Need Help With a Refund?
If you have a question regarding a payment, cancellation or refund request, please contact our support team with your transaction details and we will review your request.